UK – Child maintenance: Parents ‘must agree or face fee’

generic picture of arguing parents The changes to child maintenance are set to be introduced later in the year

Thousands of letters are to be sent to single parents in Britain informing them of changes to their child maintenance arrangements.

The government wants parents to agree their child maintenance agreements “amicably” or face a charge.

It said the changes were necessary as the old set-up was costly for taxpayers.

But a charity said the changes could force some parents into “unstable” arrangements.


parents with a child
More than 50,000 letters have been sent out to single parents

Child maintenance is financial support that helps towards a child’s living costs when its parents have separated.

If parents split, maintenance should be paid to the person who takes care of the child on a day-to-day basis.

Under the old system many single parents used the Child Support Agency (CSA) to sort out maintenance payments, but ministers announced last year the CSA would be abolished.

A government spokesman said the old CSA was using an IT system that was “totally inadequate and notoriously riddled with defects”, and as such it was costing £74 million per annum to run in operating costs alone.

The spokesman added that the old maintenance system “took responsibility away from parents, encouraging conflict and hostility at huge expense to the taxpayer”.

In an effort to improve the situation the new replacement “Child Maintenance Service” has been gradually rolled out, which the government said is designed to act as a backstop for parents having trouble.

‘20% fee added’

This week more than 50,000 letters are being sent out by the Department for Work and Pensions to parents in England, Scotland and Wales who currently pay and receive child maintenance through the old CSA.

Ministers want to encourage people to come to voluntary arrangements but if that is not possible – and the new statutory service is used – then both parties will be charged.

Under the new rules if an amicable arrangement cannot be reached the paying parent – usually the father – will have a 20% fee added to the maintenance payment, while the receiving parent will pay 4% to get the money.

The charges will be introduced later this year, and all single parents will be charged an upfront fee of £20 for registering with the new service.

However, the chief executive of the single-parent charity Gingerbread, Fiona Weir, said she was “concerned” by the reforms.

She said: “While many parents are able to agree private child maintenance arrangements, for many other parents, this just isn’t possible without government help.

“We’re very concerned that closing CSA cases and bringing in charges may deter some parents from making new child maintenance agreements or pressure single parents into unstable arrangements, and children will lose out on vital support.”

The Child Support Agency (CSA)

  • The CSA was set up in the early 1990s to calculate and enforce maintenance payments from parents who do not have sole care of their children
  • For the agency to be involved, one of the parents must have requested it
  • The rollout of the new Child Maintenance Service officially began in December 2012
  • The government says new Child Maintenance Service will use HM Revenue & Customs data to process applications and make payments more quickly than the old CSA service, thus preventing the build-up of arrears.
  • The new service will review the financial circumstances of the parent paying maintenance annually to ensure levels of payment are fair, accurate and up-to-date

Source: Department for Work and Pensions

For further help and assistance with child maintenance parents can visit

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